As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. You may be communicating with customers about technical issues or non-technical issues. Related: 17 Apple Technical Specialist Interview Questions and Answers. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You reassure customers when delivering product diagnoses and potential solutions. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Helping customers and providing technical assistance. Review the relevant exam preparation guide for detailed instructions on how to prepare. Necessary cookies are absolutely essential for the website to function properly. Navigate to our course pages through the links below. Surname must be different to the First Name. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Own your learning schedule with self-paced, online courses. And after youve passed an exam, display your verified digital badge on any professional networking site. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Different together. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple Inc. All rights reserved. And be amazed by what it does for yours. This cookie is set by GDPR Cookie Consent plugin. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. And be amazed by what it does for yours. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. You have excellent time management skills and can make decisions quickly. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Regardless of the situation, your communication skills can help you be an effective technician. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. By helping Apple maintain strong relationships with customers, you are instrumental to our success. That's according to suppliers involved in Apple's iPhone supply chain. Learn more (Opens in a new window) . That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. For more details and to apply, visit, Apple Professional Training courses are available now at. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. This can be a very rewarding job, but it can also be stressful at times. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Copyright Top editors give you the stories you want delivered right to your inbox each weekday. Review information and details about the policies, terms, and conditions for Apple training programs. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. These cookies track visitors across websites and collect information to provide customized ads. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. When a customer needs assistance, you quickly assess their situation. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We also use third-party cookies that help us analyze and understand how you use this website. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple is an equal opportunity employer that is committed to inclusion and diversity. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Europe's No.1 Apple Training Specialist. Below, we have recapped what to expect from Apple this March and April based on rumors. At first I didn't understand why she was so upset about an easily replaceable phone. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. US Bureau of Labor Statistics, Computer, and Information Systems Managers. As businesses become more reliant on technology, the need for security professionals will continue to grow. The energy on these days rocked my world. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. A selection of macOS tips to make your Mac life a more effortless experience. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. And after you've passed an exam, display your verified digital badge on any professional networking site. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Apple is a drug-free workplace. Copyright 2023 Apple Inc. All rights reserved. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Learn more about the E-Verify program (Opens in a new window) . However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Assess employee needs and develop tech training related courses and/or programs. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. The mob used the electronics in the store to play music and record their dance routine. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. I agree to the Privacy Policy & Terms and Conditions. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. You reassure customers when delivering product diagnoses and potential solutions. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. The cookies is used to store the user consent for the cookies in the category "Necessary". I worked for Apple in a Connecticutstore from October 2010 through May 2012. Therefore, we are committed to treating all applicants fairly and equally. Own your learning schedule with self-paced, online courses. The best part of working for Apple: It had to be launch days! And thats our greatest strength. This cookie is set by GDPR Cookie Consent plugin. . Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . In this role, you wont be expected to repair hardware. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. By clicking Sign up, you agree to receive marketing emails from Insider They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Choose your path Filter our Apple training by your desired technology. 50 features and changes you might have missed in macOS Ventura. The entire store team benefits from your commitment to providing the best care for customers. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. At other times, you refer customers to support team members who get them up and running again. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Thanks to her teams help and extra tech training, she got to know our products inside out. Technical Specialists may be required to travel to customer sites. iOS 17 Wishlist What Do We Want to See?