Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. You never know if the training team/management are telling you the truth or lying to you. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. a:hover, Get started now and lets get this sorted. Send your complaints and reviews - and we'll publish the best, and worst! Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The advisor was very helpful and explained the various options available. The first time started out fine then I was transferred . Warm regards,Emma, Very pleasant and helpful staff. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Staysure Expat, They were rude, there was no consideration, no bereavement line. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Even though you can earn a lot with the bonus, the bonus system is unfair. Its quick, easy and totally free. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. I should have asked for the policy to be posted to me. Not everything they do makes sense. The process was quick and easy and Lisa was very pleasant to deal with. Dear Anne Parry,Thank you for your 5 star review. #wsite-title {font-size:36px !important;} Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Find out how we combat fake reviews. Staysure take all feedback relating to our products and services seriously. One rule for one employee and another for another. Clear All. I would like to reassure you that Staysure take all feedback about our products and services very seriously. - Saturday: 9am - 5:30pm Were available during the following times: Here are 8 tips for writing great reviews. Were sorry that you did not enjoy your time with us and we wish you success in your future role. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Have a fantastic holiday. Thank you for your feedback. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Wed like to hear from you. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Have a fantastic holiday. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Average Interview. We use dedicated people and clever technology to safeguard our platform. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Team leaders are always on hand if needed. They pick and choose who is significant to you when they pass away. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. var STATIC_BASE = '//cdn1.editmysite.com/'; This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. They subsequentialy told me to claim for myself. Create your My Staysure account, or login here. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. 2 Staysure Customer Service interview questions and 2 interview reviews. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} It left me feeling nervous whether Ive done enough to declare everything. policy. Opportunity to express yourself and share thoughts and ideas. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at
[email protected]. Greatest accomplishments. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. The initial purchase was fine. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. initEvt.initEvent('customerAccountsModelsInitialized', true, false); This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. My dads body was left in the hotel room for over 24 hours. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} The HR Team. var STYLE_PREFIX = 'wsite'; a:active{ People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. } .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Thank you for posting a comment. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} It was my aunty and they told me its not compassionate. I interviewed at Staysure (London, England) in Jun 2022. false, Verification can help ensure real people write reviews about real companies. n 71 Edifcio D 2 Dt, Queluz de Baixo .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Resolver is a totally free service that you can use to complain effectively. .wsite-product .wsite-product-price a {} Unhappy with your Staysure experience? I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. I got an online quote and with no warning it increased in 1 minute by about 40. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I had to do all the repatriation work with the help of the English embassy in Tenerife. Consumer guides, newsletters, surveys and more! They take your money easily but getting help when you need it is a different story. Dear David Clark,Thank you for your 5 star review. Do you agree with Staysure Travel Insurance's 4-star rating? It's quick, easy and totally free. It should be made more simple. .wsite-footer blockquote {} Have a fantastic holiday. left: auto !important; Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. '', right: 0 !important; Just raise a case and leave feedback after. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. A company who has to bang on about diversity isnt a diverse company. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Dear Mr Brennan Thank you for taking the time to leave a review. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Companies can ask for reviews via automatic invitations. ) _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} They wouldnt provide us with any details about the repatriation other than a pick up time. It goes against our guidelines to offer incentives for reviews. Learn more about Resolver Pro and how to claim your business. Free interview details posted anonymously by Staysure interview candidates. Filter. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. _W.isCheckoutReskin = false; I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. _W.storeEuPrivacyPolicyUrl = ""; We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Verify your email to use filters. Lack of progression I would say but good vibes. The operator was very efficient, helpful and knew his business. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. .wsite-phone {} 11 Staysure reviews. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Sunday 25 December: Closed Dont use this company. But your website/automation are pretty poor, so only 3 stars. Have a fantastic holiday. Interview. Will definitely be dealing with Staysure in the future for my holiday cover. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. USED to be a great place to work. (yes - you get penalised financially for helping customers). A nice change from the hassled feeling I often feel when dealing with call centres. Because of this we were able to answer medical questions with out being flustered and accepted the quote. This place has lost all hope. .blog-header h2 a {} I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Have a fantastic holiday. The calls are non stop , its very busy and mentally exhausting . Thank you for your feedback and sorry to read your comments. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. There was a slight downside of having to wait for about 10 minutes. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Please check with your phone provider if you are unsure about how much a call will cost. No administration fee is changed while making changes through My Staysure. But the actual service once connected to an agent was excellent. I had to deal with an out sourced company. When is a time you've been in a difficult situation and how did you solve it? (But perhaps that was because I wanted to spend money!). You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. 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