Telephone: (800) 845-6524. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Electric tankless heaters from Richmond are particularly easy to install. They are small enough to fit almost anywhere in your home. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. These tanks are built to last with warranties that exceed many from other manufacturers. Check the gas supply pressure and manifold pressure. There is also an indoor version of this model. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. Additional features of this model include advanced self-modulation and external digital thermostat control. When removing anode rode, first make sure the cold water supply is turned off. Yes, we do. Replace the combination gas control (thermostat). This website uses cookies to improve your experience while you navigate through the website. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. of cold water before the temperature slowly climbs back up. Close the hot water taps and remove or turn off the circulation pump, if any installed. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. This means your water heater is having issues with either combustion air or venting. How To Fix: Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. Do not use gas control knob to regulate gas flow to burner. Installing gas water heaters is always more complicated. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . Establish and follow a routine preventative maintenance program. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. Turn on the gas supply and/or increase the inlet gas supply pressure. use a water softener to slow the buildup. Replace the insulation and plastic safety guard and reconnect the electric power supply. and your shower. Just as your car requires periodic maintenance, so does your water heater. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. Turn off the power to the water heater for 10 seconds and then back on. Richmond water heaters meet the same standards as those of their parent company. ON/OFF Dial Control with adjustable digital temperature display. The anode rod should be removed from the water heaters tank periodically, for inspection. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. These are The Easy Steps. Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Customers reviews for Richmond water heaters all mention the high quality of these units. Here is the answer, Rheem Tankless Water Heater Error Code 13. Let the heater heat the water until it is hot enough for normal use. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. We check everything over and look at the heating elements, check the valves and look for mineral build-up. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Learn More About The Water Tech Editorial Team. You need hot waterand peace-of-mind. Gas valve LEDs will light separately or together to indicate the status or an error. Remove the outer door from the water heater. 929 East 41st St. PO Box 4200 Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Check and open gas and water valves fully. Copyright 2004 - Error Code 03: Manifold Control Failure Rheem error code 03 means there is a problem with the manifold control. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Water heaters are sometimes fickle machines. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. All Rights Reserved Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. They come in different types like gas, electric, tankless, and specialty water heaters. Richmond Encore Tankless is about one third the size of a conventional water heater. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Always check the. The Combination Gas Control comes set at its lowest setting for safety purposes. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. 99. . This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. the harder your water, the higher the potential for damaging mineral buildup. Plus, they can be installed in locations where a storage water heater may not fit. JustAnswer-Q&A 5.09K subscribers. Corporate Office: 1100 Abernathy Road, Suite 1700 You need to remove sediment and dust as their buildup may affect the heaters efficiency. The further your water has to travel from the water heater to Adjust your thermostat. In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. Its compact size will leave room for a water softener or extra storage. in your tankless water heater making it difficult for water to travel through the They are small and compact, wall-hanging, and take up much less space than the tank-type. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Richmond has separate manufacturing plants to Rheem. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Visually inspect the pilot burner and main burners annually. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. Hot surface ignitor not positioned correctly. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Electric tankless heaters from Richmond are particularly easy to install. It can also be helpful if you understand some of Richmond water heater error codes. Depress and hold the gas control knob all the way down. Drain the water heater and piping if they might be subjected to freezing temperatures. The temperature appears on a digital display on the front of the unit. If it is, turn ON. This is an exclusive feature of the Richmond tankless water heaters. If it goes out, repeat steps 3 to 9. If set too low, adjust the water temperature setting to the desired setting. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Otherwise, youll need to undergo more expensive installation. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. Simply set the desired temperature and walk away. Fold the insulation and expose the thermostat. What should you do when you encounter an issue with your Richmond power vent unit? The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. If you continue to use this site we will assume that you are happy with it.. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. The sensing burner is a device that detects incomplete combustion during operation of the water heater. The warranties for the Encore RMTG series are even longer. They should be able to guide and walk you through the troubleshooting. UNEXPECTED. Solar panels, wiring, old TVs and sometimes DIY powerwalls. Open the drain. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Toggle the ON/OFF switch located on the blower assembly to the OFF position. you need to keep an eye out for mineral buildup inside your water heater. Dont use force. When the second shower began, the initial warm Try ourProduct Selector to find the perfect hot water solution for all your needs. "instantaneous water heaters and they have earned that name! 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. It may be the smallest model in the Encore RMTG series but the 7.0 outdoor model is ideal for all situations when you need hot water, since it reaches a maximum of 7.0 GPM. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Explore the water heaters key components. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Minimum Water Temperature: 85 degrees Fahrenheit. The article reviews important features and models. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure.